Introducing telehealth: The doctor will see you (online) now

Dr. Jerome visits with a patient via video chat>

Think of telehealth as a video chat with your healthcare provider. Instead of visiting the family practice clinic in person, patients can see and talk to their provider in real-time. All patients need is an internet browser, and a device with a camera and microphone. Cascade Medical is working on a plan to accommodate those who don’t have adequate technology or internet.

Cascade Medical partnered with Doxy, a telehealth company that allows patients to join the video chat with a secure, HIPAA-compliant link – no downloads or apps required. To schedule a telehealth appointment, call the Family Practice Clinic at (509) 548-5815, and a staff member will schedule the appointment and send a follow-up email with a link to join the video chat when it’s time for their appointment.

Standard copay and deductibles apply; contact your insurance provider regarding coverage.

“Telehealth was already part of our long-range plan, but the immediacy of the COVID-19 pandemic spurred the need for quick action and innovation,” said Clinic Medical Director, Jay Jerome.

During the pandemic, telehealth will allow patients – especially those at high risk of COVID-19 complications -- to seek routine medical care safely, from the comfort of their homes.

“I know there are a lot of people out there experiencing stress, worry and loneliness right now,” said Maxwell Moholy, clinical psychologist. “Teletherapy will allow people to access services to help regain a sense of control and connection.”

After the threat of COVID-19 has passed, telehealth is intended to serve as a supplement, but not a replacement, to in-person care.

“Ultimately, we still want to see our patients in person, but we also want to offer flexibility and convenience when it’s appropriate to do so,” Dr. Jerome said.

These services are available via telehealth:

  • Behavioral health/therapy visits with Clinical Psychologist Maxwell Moholy
  • Nutritional counseling with Dietitian Katelin Limon
  • Chronic Care follow-up (hypertension or diabetes, for example)
  • Minor rashes or infections, medication review and refills
  • Hospital care follow-up

Some visits are still offered on-site at Cascade Medical, including:

  • Acute/urgent needs
  • Suboxone treatment
  • Depo Provera injections
  • Well child visits under 15 months
  • New patient visits with medication refill needs
  • Commercial Driver’s License physicals
  • Scheduled immunization appointments

Some services are suspended through June 1:

  • Sports physicals
  • Well child visits over age 15 months
  • Annual, routine wellness exams, well-woman exams