If you are experiencing a medical emergency, please call 9-1-1 or go to your nearest emergency room.

NOTE: This email is not monitored 24/7, and is meant for non-medical care questions/concerns only. This is NOT a portal to secure information about your individual health care, as it is monitored by non-clinicians. For questions regarding your individual health care, please call 548-3420.

For your security, please do not use this form to send sensitive information, including social security numbers, insurance information, or birthdates. For better security and a faster response, please use our clinic patient portal, MyHealth, to communicate with your care team.

Billing or Payment Questions

If you have questions about your bill, making payments or a payment plan, or our Financial Assistance Program, please call our Patient Financial Counselor at 509-548-3436. 

Have a story to share?

If you'd like to tell us about a great experience you had here at Cascade Medical, please tell us about it! If you would like to highlight an opportunity for improvement or speak directly with someone regarding your experience, please call 509-548-5815 and ask for our Risk Manager. 

Medical Records Requests

Cascade Medical is required by law to maintain the privacy of your health information. Our medical records team can help you obtain your medical records. You have a number of options to contact us for your medical records:

- Email: [email protected]

- Call: 509-548-5815

- Send us a written request at:

Cascade Medical Center
817 Commercial Street
Leavenworth, WA 98826
*Attn: Medical Records

Public Records Requests

Please contact our Public Records officer, Megan Baker, at [email protected].

Click to read our Public Records Request Policy

For all other requests not addressed above, please submit the form below.

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