Keeping You Informed: COVID-19

Cascade Medical is working closely with the Chelan-Douglas Health District and state Department of Health in response to the threat of 2019 Novel Coronavirus (COVID-19).

Our top priorities are:

  • To prevent further spread of the disease
  • Ensure a safe environment for patients and staff at Cascade Medical

While this is a new virus, our response is well-practiced. Our staff train year-round to respond to infectious diseases safely, with protocols in place to utilize specialized equipment, protective gear and spaces designed for infection control. We are staying current on best-practice guidelines from the CDC and our local health district, with daily briefings from state and federal partners.

We activated our Hospital Incident Command System for better coordination and communication, with our staff, partner agencies and our community.

We ask our community to join this effort by staying informed, and protecting yourselves and loved ones with preventative measures.

Important resources:

Patient materials: 


How can I protect myself and my family?

-- Wash your hands frequently, or use hand sanitizer with at least 60 percent alcohol.
-- Avoid touching your face.
-- Cover your cough and sneezes.
-- Stay away from people who are sick
-- Disinfect frequently touched objects and surfaces, including cell phones, keyboards and door knobs
-- Stay informed with reputable information sources, such as Chelan-Douglas Health District, Washington State Department of Health and Centers for Disease Control.

What is Cascade Medical doing to ensure that patients and staff are safe?

For the safety of our patients and staff, Cascade Medical will screen all patients upon arrival according to CDC guidelines. Please allow extra time before your appointments.
All patients arriving at Cascade Medical will be directed to the Main Admitting entrance on Commercial Street. A staff member will ask a few short screening questions. If healthy, patients will continue to their appointments. If a patient has fever, cough or shortness of breath, they will don a disposable mask and they will visit a triage nurse for further evaluation.
Please call first if you have respiratory symptoms: If you or someone you know intends to visit Cascade Medical with a fever, cough or shortness of breath, please call the state hotline (800) 525-0127 or Cascade Medical (509) 548-5815 before arriving here. We’ll arrange to treat you in a way that reduces the likelihood of transmission.
After 5 p.m.: Please enter through the Emergency Department entrance for screening. Again, please call first if you have any respiratory symptoms.

I have a scheduled appointment at Cascade Medical. Is it safe to keep that appointment?

Yes! Many everyday healthcare services are available in person or with telehealth. The Family Practice Clinic is offering telehealth appointments, so you can visit with your provider and care team with your phone, tablet or computer. We plan to re-open mammography and Rehab Services appointments, including physical therapy, speech therapy and occupational therapy, in the next two weeks.

If I have a loved one who is currently an inpatient at Cascade Medical, may I visit them?

For the safety of our patients in Acute Care and Swing Bed, we request that all visitors stay home until further notice.

How severe is COVID-19?

The vast majority of people with novel coronavirus do not require hospital care. A small percentage of people may become severely ill with lung and breathing problems like pneumonia. Elderly people and people with underlying medical conditions are at highest risk.

What is the status of COVID-19 at Cascade Medical?

Cascade Medical has sent over 130 samples for testing. Three were positive -- two in late March and one in mid-May. The remaining results are pending or negative. To protect the privacy of our patients, we will not disclose any other information.

I think I may have symptoms consistent with COVID-19. What do I do?

Refer to our patient materials above for information on how to self-isolate and prevent the spread of disease when you don't feel well.
If you need medical care, call before you arrive in person. Call the state Department of Health hotline at 1-800-525-0127. They will ask you a few questions to determine your best course of care. If you can’t get through to the DOH hotline, please call 509-548-5815.
Whenever possible, we prefer to start the screening process over the phone. If necessary, we will arrange to treat you in a way that reduces the disease’s transmission. When a patient does show up at Cascade Medical with respiratory symptoms, we will ask that patient to wear a mask immediately upon arriving, for the safety of our staff and others.

Should I get tested for COVID-19?

Cascade Medical will test anyone with symptoms associated with COVID-19, including: shortness of breath, fever, coughing, chills, shaking with chills, muscle pain, headache, sore throat or new loss of taste or smell. If you do have symptoms of concern, please call BEFORE you arrive at Cascade Medical.

How much does COVID-19 testing cost?

The state Insurance Commissioner ordered most insurers to cover the cost of COVID-19 testing. Please be advised the state doesn't regulate all insurance plans, including Medicare and Veterans Affairs, so please check with your insurer.
The cost of the test is $135. If a triage nurse orders the test, it’s billed as an outpatient lab ($135). You will only incur Emergency Department charges if you need immediate medical treatment.
If you don’t have insurance, we offer a community financial assistance program and payment plans. We can also help you enroll for health insurance through Washington HealthPlanFinder.
Read more from the Insurance Commissioner's office:…

I don't have insurance. What are my options if I need to be tested for COVID-19?

If you don't have insurance, and you need to be tested for COVID-19, here are some options:
-- Cascade Medical offers a community financial assistance program, as well as payment plan options. Read more:
-- Washington Healthplanfinder opened a special enrollment period. If you need help finding a health insurance plan that fits your situation, call Cascade Medical at (509) 548-5815 and we will connect you with one of our bilingual insurance navigators.

Is Upper Valley Mend offering Free Clinic?

Upper Valley Free Clinic’s Monday evening clinic is cancelled until further notice.